We accept Paypal and Credit Card payment and we'll start processing your order as soon as the order and the payment is completed.

All products are shipped from Girona, Spain.

𝗣𝗥𝗢𝗖𝗘𝗦𝗦𝗜𝗡𝗚 𝗧𝗜𝗠𝗘
All orders are processed within the first 24 to 72 business hours. Once we ship your order you will receive a tracking number to follow the progress of the package in every moment.


𝗘𝗦𝗧𝗜𝗠𝗔𝗧𝗘𝗗 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗧𝗜𝗠𝗘𝗦
We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the country and the shipping method you choose.

𝗙𝗼𝗿 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴:
Spain: 1-5 business days (Correos España)
Europe: 1 week approx. (Correos España)
USA / Canada: 2-3 weeks approx "up to 6 weeks sometimes" (CORREOS ESPAÑA)
Rest of the world: 3-4 weeks approx "up to 6 weeks sometimes" (CORREOS EXPAÑA)

𝗙𝗼𝗿 𝗘𝘅𝗽𝗿𝗲𝘀𝘀 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴:
Spain: 1-2 business days (Correos Express)
Europe: 3-4 business days (DHL)
USA / Canada: 4-5 business days (DHL)
Rest of the world: 3-6 business days (DHL)

Delays due to Black Friday, Christmas Holidays, bad weather can occur.

We can unfortunately not take responsibility for import fees or unexpected delays caused by customs or postal services. We can not deliver to PO boxes.

We always reduce shipping on multiple items, this will be calculated automatically when making your order.

Please contact us with any questions regarding your shipment!

✿ 📞𝗣𝗵𝗼𝗻𝗲 𝗻𝘂𝗺𝗯𝗲𝗿 𝗶𝘀 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗳𝗼𝗿 𝘁𝗵𝗲 𝘀𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗮𝗴𝗲𝗻𝗰𝘆.

✿ 𝗦𝘄𝗶𝘁𝘇𝗲𝗿𝗹𝗮𝗻𝗱 𝗮𝗻𝗱 𝗨𝗞 𝗯𝘂𝘆𝗲𝗿: 𝗪𝗲 𝗻𝗲𝗲𝗱 𝘆𝗼𝘂𝗿 𝗜𝗱𝗲𝗻𝘁𝗶𝘁𝘆 𝗖𝗮𝗿𝗱 𝗻𝘂𝗺𝗯𝗲𝗿 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺.

✿ 𝗖𝗮𝗻𝗮𝗿𝘆 𝗜𝘀𝗹𝗮𝗻𝗱𝘀 (𝗜𝘀𝗹𝗮𝘀 𝗖𝗮𝗻𝗮𝗿𝗶𝗮𝘀): For shipping to the Canary Islands we will need you to pay an additional shipping cost, that is not automatically added to the order. Please add the following listing to your order, together with your DNI number and contact phone number:
https://www.etsy.com/listing/1066103605/canary-islands-shipping?ref=shop_home_active_162&frs=1

𝗣𝗟𝗘𝗔𝗦𝗘 𝗦𝗘𝗘 𝗢𝗨𝗥 𝗙𝗥𝗘𝗤𝗨𝗘𝗡𝗧𝗟𝗬 𝗔𝗦𝗞𝗘𝗗 𝗤𝗨𝗘𝗦𝗧𝗜𝗢𝗡𝗦

𝗝𝗘𝗪𝗘𝗟𝗥𝗬 𝗤𝗨𝗘𝗦𝗧𝗜𝗢𝗡𝗦

HOW CAN I KNOW THE SIZE OF MY RING?
Many of our Rings are adjustable so you won't have any problems. However, if you are interested in a specific non-adjustable ring, we recommend that you consult our 𝗥𝗶𝗻𝗴 𝗦𝗶𝘇𝗲 𝗚𝘂𝗶𝗱𝗲 to find the perfect option for you:

WHAT IS THE SIZE OF THE NECKLACES?
There are generally two collar sizes, the medium 45 cm or 50 cm with a 5 cm extension and the long 76 cm. In some items you have the option to choose the size you prefer. In any case, do not hesitate to consult the listings where you can find the exact measurements.

WHAT MATERIALS ARE THE JEWELS MADE OF?
Most of our Jewels are made of Sterling Silver or 18k Gold-plated Sterling Silver. All are allergy free and lead and nickel free.
In any case, to avoid any doubts you may have detailed the metal of each Jewel in the listing.

WILL THE BATH GET RID OF ME OVER TIME?
All of our jewelry is made with high quality resistant baths. In most cases this depends on the PH of the skin, so we advise you to take a careful look at the section: 𝗖𝗮𝗿𝗲 𝗜𝗻𝘀𝘁𝗿𝘂𝗰𝘁𝗶𝗼𝗻𝘀 so that your jewelry always looks perfect

MY FAVOURITE JEWEL IS OUT OF STOCK, WILL IT BE AVAILABLE AGAIN?
If the Jewel appears as sold out, do not worry, you can sign up in the listing to be alerted when it's back in stock so that this time it does not escape you.

DO YOU MAKE CUSTOM AND PERSONALIZED ORDERS?
We accept custom and personalized orders. If you want a special piece designed for you please contact us at: info [!at] neraidas.com or via Etsy Messages and we will facilitate you all the information in detail.


𝗦𝗛𝗢𝗣𝗣𝗜𝗡𝗚 𝗤𝗨𝗘𝗦𝗧𝗜𝗢𝗡𝗦

DO YOU WRAP FOR A GIFT?
All our pieces come wrapped in an individual gift box with a beautiful parchment.You can see the packaging in detail in the photos of the listings.

✿ If you want a 𝗖𝗨𝗦𝗧𝗢𝗠 𝗗𝗘𝗗𝗜𝗖𝗔𝗧𝗜𝗢𝗡 please write a note at the moment of the purchase and we will add it to your order :-)

I HAVE PLACED AND ORDER BUT I HAVE NOT RECEIVED THE CONFIRMATON EMAIL. WHAT DOES IT MEAN?
Every time you place an order you will receive a confirmation email through ETSY. If you do not receive it, we recommend you check your SPAM mailbox.
If you cannot find it, contact us via Etsy Messages

CAN I MODIFY MY ORDER ONCE IT HAS BEEN PLACED?
If once the order is placed you need to modify something, please contact us within maximum 24 hours. Keep in mind that once the order has been processed we cannot make changes.


𝗦𝗛𝗜𝗣𝗠𝗘𝗡𝗧 𝗤𝗨𝗘𝗦𝗧𝗜𝗢𝗡𝗦

DO YOU SHIP EVERYWHERE?
We ship WorldWide! Just select your country at the time of purchase.

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
All orders are processed within the first 24 to 72 business hours. You should receive your tracking number within the first 72 business hours.
Once the order is processed, we will send it to you by courier.

The estimated shipping time depends on the country and the shipping method you chose at the moment of the purchase. ( See the estimated shipping times specified below)

WHAT ARE THE DELIVERY TIMES?

We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the country and the shipping method you choose.

✿ 𝗙𝗼𝗿 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴:
Spain: 1-5 business days (Correos España)
Europe: 1 week approx. (Correos España)
USA / Canada: 2-3 weeks approx "up to 6 weeks sometimes" (CORREOS ESPAÑA)
Rest of the world: 3-4 weeks approx "up to 6 weeks sometimes" (CORREOS EXPAÑA)

✿ 𝗙𝗼𝗿 𝗘𝘅𝗽𝗿𝗲𝘀𝘀 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴::
Spain: 1-2 business days (Correos Express)
Europe: 3-4 business days (DHL)
USA / Canada: 4-5 business days (DHL)
Rest of the world: 3-6 business days (DHL)

Delays due to Black Friday, Christmas Holidays, bad weather can occur.

We can unfortunately not take responsibility for import fees or unexpected delays caused by customs or postal services. We can not deliver to PO boxes.

We always reduce shipping on multiple items, this will be calculated automatically when making your order.

Please contact us with any questions regarding your shipment!

✿ 📞𝗣𝗵𝗼𝗻𝗲 𝗻𝘂𝗺𝗯𝗲𝗿 𝗶𝘀 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗳𝗼𝗿 𝘁𝗵𝗲 𝘀𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗮𝗴𝗲𝗻𝗰𝘆.

✿ 𝗦𝘄𝗶𝘁𝘇𝗲𝗿𝗹𝗮𝗻𝗱 𝗮𝗻𝗱 𝗨𝗞 𝗯𝘂𝘆𝗲𝗿: 𝗪𝗲 𝗻𝗲𝗲𝗱 𝘆𝗼𝘂𝗿 𝗜𝗱𝗲𝗻𝘁𝗶𝘁𝘆 𝗖𝗮𝗿𝗱 𝗻𝘂𝗺𝗯𝗲𝗿 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺.

✿ 𝗖𝗮𝗻𝗮𝗿𝘆 𝗜𝘀𝗹𝗮𝗻𝗱𝘀 (𝗜𝘀𝗹𝗮𝘀 𝗖𝗮𝗻𝗮𝗿𝗶𝗮𝘀): For shipping to the Canary Islands we will need you to pay an additional shipping cost, that is not automatically added to the order. Please add the following listing to your order, together with your DNI number and contact phone number:
https://www.etsy.com/listing/1066103605/canary-islands-shipping?ref=shop_home_active_162&frs=1

HOW DO I KNOW THE STATUS OF MY ORDER?
You will receive an email notifying you of the preparation of your order and another when it has been sent. We also provide you with the tracking number so that you can know where it is at all times.

HOW CAN I KNOW THE TIME I WILL RECEIVE MY ORDER?

If you have selected the STANDARD SHIPPING, generally, once we have sent your order, the delivery company sends you an SMS to the telephone number that you have provided, in which it informs you of the delivery schedule. If at the time of delivery there is no one at home, they leave a note in the mailbox so that you can arrange a new delivery with them.

If you have selected EXPRESS SHIPPING, generally, once we have sent your order, the delivery company sends you an SMS to the telephone number that you have provided, in which it informs you of the delivery schedule. If at the time of delivery there is no one at home, they will phone you so that you can arrange a new delivery with them.

WHAT CAN I DO IF I DO NOT RECEIVE MY ORDER?

When we ship your order, you will receive an email with your tracking number and a link through which you can find out the status of your order.
If the information is not updated, if the delivery period has already passed or if the carrier claims to have delivered your order but you have not received it, do not hesitate to write to us at info [!at] neraidas.com, or through ETSY Messages


𝗥𝗘𝗧𝗨𝗥𝗡𝗦 & 𝗘𝗫𝗖𝗛𝗔𝗡𝗚𝗘𝗦 𝗤𝗨𝗘𝗦𝗧𝗜𝗢𝗡𝗦

HOW LONG DO I HAVE TO MAKE THE RETURN?
You have 14 days to return the product if you have received it and you do not want it or it does not meet your expectations.

If the product is defective or has malfunctions during the first 2 years since you have received it, you can execute the guarantee. In this case it is repaired or replaced by a new one.

DO I HAVE TO BEAR THE SHIPPING COSTS FOR RETURNS?
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

WHAT ARE THE CONDITIONS FOR THE RETURNS AND EXCHANGES?
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
⁕Custom or personalized orders
⁕Items on sale

Standardized items can be returned for a refund within 14 days of delivery. Please contact us for further return instructions before shipping the item back. Buyers are responsible for return shipping costs.

Jewels "made-to-order" and other custom made items can unfortunately not be returned.
We also do not accept returns for items from our OUTLET section or LAST CHANCE section.

All merchandise must be returned in its original condition and packaging. If an item is not returned in its original condition, the buyer is responsible for any loss in value.

You are responsible for the product's return until we receive it back to our Atelier. The return can be made through any Service. We provide you with the Return Bill, which must be printed and signed twice and added in and out of the package. We highly recommend to add a tracking number to it, so we can follow where the item is.

We process refunds approximately 14 days after getting the package back. Refunds are charged with a 10% restock fee. Shipping costs are not refunded.

HOW WILL YOU RETURN MY MONEY BACK?
In the cases of payment by card or paypal, the money is returned directly to the same means of payment.

If you have made a payment by bank transfer or cash on delivery. The money is returned directly by bank transfer.

In any case, you will see the money credited within a period of between 4 and 6 working days once we have received the product in our warehouse.

HOW DO I MAKE A CHANGE?
If the order has not been processed yet, that is, you do not have a tracking number available, you can make the change.

If the order has already been processed, that is, you have the shipping tracking number. You can place a new order, and when you receive the previous one, return the product you don't want.

HOW DO I CANCEL MY ORDER?
You can cancel your order as long as it has not already been shipped. Once shipped, if you need to cancel your order, you must wait for it to arrive and return it.


𝗖𝗔𝗥𝗘 𝗜𝗡𝗦𝗧𝗥𝗨𝗖𝗧𝗜𝗢𝗡𝗦

With these simple cares, your Neraidas pieces will look shiny and transparent for a long time:

* PROTECT YOUR PARTS FROM DIRT.

The dust from the environment makes them dirty and the simple contact with the skin oil makes the dirt adhere to the metal and the transparent surface tarnishes, losing its initial shine. It is recommended that you store your pieces in their original gift box to protect them from external factors such as direct sunlight, dust, air and humidity.

* REMOVE YOUR PIECES FROM MOISTURE.

Moisture is sensitive to all metals causing them to oxidize, lose their bath or blacken over time. Likewise, glass pieces with floating organic elements inside such as flowers, leaves, seeds in contact with air and humidity can easily deteriorate. Avoid taking the pieces to very humid environments with high condensation such as the gym, the spa, the pool or the beach. Never shower with your jewel, or leave it in the bathroom. If your jewel is a ring it is best to always remove it before washing your hands. If it's a piece of glass, avoid wearing it to cook as the fumes can cloud the glass.

* KEEP AWAY FROM CHEMICALS.

It is best not to expose the pieces to chemicals or alcohol-based products, such as perfume, cologne, hairspray, cleaning products or acetone as this can compromise the integrity of your jewelry.

* PROTECT THEM FROM DIRECT SUNLIGHT.

Environmentally friendly resin parts should be kept away from extreme heat sources. They are durable and strong but care must be taken not to overheat the parts. We use high quality UV resistant resin, but to avoid slight loss of color it is recommended not to expose for a long time to direct sunlight. We recommend that you do not sunbathe with them.

* KEEP THEM SEPARATELY.

Store your jewelery separately to avoid that rubbing between them can damage the surface with scratches. It is advisable to keep them in their original gift box, in bags or compartments in an orderly manner.

* OTHER FACTORS TO TAKE INTO ACCOUNT.

Other factors that can influence the oxidation of metals such as silver or bronze is the PH of each skin, contact with body creams, chlorine, hair products or perfumes. Take special care of your jewelry in the summer time and avoid wearing them for sports.

* CLEANING OF THE PARTS.

To clean the metal chains and bases, you can use a metal cleaning cloth that you will find in jewelry stores. It will also help you clean the sterling silver.

If the surface of the resin tarnishes over time, using an eyeglass-cleaning cloth will be enough to restore its shine again. To clean the glass, nothing better than using a little glass cleaning liquid on a dry cloth.

According to what is established in the GDPR (Regulation (EU) 2016/679), we provide you with the Detailed Data Protection Information set out below:

Responsible:
Business Name: Gemma Oliveras Rodríguez

C.I.F.:79401581L

Address: C/Sant Jordi, 15, 17455 – Caldes de Malavella (Girona)

Email: info [!at] info [!at] neraidas.com

Purpose:
We inform you that the Personal Data collected will be incorporated into a File under our responsibility, in order to manage the delivery of the information requested and provide interested parties with offers of products and services of interest as well as billing of the products purchased. The data provided will be kept as long as the commercial relationship is maintained, during the years necessary to comply with the legal obligations or its deletion is requested by the interested party.

Legitimation:
The Personal Data obtained on through this website, as well as the offer of products and services offered, is based on the consent requested of the interested party.

The interested party will have the right to withdraw his consent at any time. The withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal.

Recipients:
Certain data is collected for the shipping of your order. This includes name, delivery address, email address and telephone number. This information will be shared with the delivery company upon shipping your order.

No data will be transferred to other third parties, except legal obligation.

Rights:
As a direct interested person, you have the right to obtain confirmation on whether Neraidas. We are treating personal data that concerns you, or not. You have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.

In certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. Neraidas will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

In certain circumstances, you will have the right to receive the personal data that you have and that you have given us, and to transmit them or request that we provide them to a third party without objection on our part (right to data portability).

In certain circumstances, we inform you that you will be entitled not to be the subject of a decision based solely on automated processing, including profiling, that produces legal effects on you or significantly affects you in a similar way.